Frequently Asked Questions

Everything you need to know about your Reneé Rapp Official Store order.

When will my order ship?

Standard orders typically process within 3-5 business days. For pre-order items, please refer to the specific shipping date listed on the product page.

What is the return policy?

We accept returns on unworn and unwashed merchandise within 30 days of delivery. Please note that limited edition tour merch and digital media are final sale.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.

How should I care for my apparel?

To preserve the quality of the prints and fabric, we recommend machine washing cold with like colors and tumbling dry on low heat or air drying.

Can I change my shipping address after placing an order?

Address changes can only be made within 2 hours of purchase. Please contact our support team immediately with your order number to request an update.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.